Reference

Explore Our Terms Before You Start

Our legal terms set out your rights and responsibilities when you access matkajinet, covering jurisdiction, account conditions, data handling and dispute resolution — all written in plain language…

Account ConditionsJurisdiction RulesData & PrivacyDispute ResolutionUser Rights

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Browse the Terms That Apply to Your Account

matkajinet Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

These terms govern every part of your relationship with us — from the moment you open an account through every deposit, session and withdrawal. Our platform is available in regions where local law permits its use, and it remains your responsibility to confirm that access is

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lawful in your location before proceeding. Payment methods on your account — including UPI, Paytm and PhonePe — are subject to the same terms as the rest of your account activity. We reserve the right to update terms when regulation or operational requirements change; we will
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notify you before any material revision takes effect. Continued use of the platform after notice constitutes acceptance of the revised terms.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

LEGAL CONTACT PATHS

Reach Us About a Policy Matter

If any part of our terms requires clarification, or if you need to raise a formal concern, our support channels are open around the clock.

ACCOUNT SECURITY PRACTICES

Switch On Every Layer of Account Protection

Security and data handling sit at the centre of how we operate. Your account information is encrypted at rest and in transit, and we apply strict internal controls over who can access…

Data Encryption

All account data — personal details, transaction records, session history — is encrypted using current industry standards. We do not store payment credentials on our servers; UPI, Paytm and PhonePe flows are handled via their own secure rails.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how pages perform. You can manage cookie preferences from the account settings page at any time without affecting your core account access.

Data Retention

We hold your account data for as long as your account is active and for the period required by applicable law after closure. Once the retention window lapses, personal data is deleted or anonymised from our systems.

Access Requests

You have the right to request a copy of the personal data we hold about you. Submit a request through the Account Portal and we will prepare a structured data file and send it to your registered email within seven working days.

Account Security

Two-step verification is available for every account and strongly encouraged. If we detect unusual login behaviour — such as access from an unrecognised device — we pause the session and send an alert to your registered mobile number immediately.

Correction & Deletion

If any detail we hold about you is incorrect, contact support and we will correct it within two working days. Requests to delete your account and associated data are processed after identity verification and the mandatory retention window is satisfied.

Common Questions About Our Legal Terms

These answers address the most common questions about account terms, data rights and how our policies work in practice. If your question is not here, our live chat and email channels handle policy queries every day.

Our terms are governed by the law specified in the jurisdiction clause of the agreement. Access to the platform depends on local law, and it is available only where your local regulations permit. You should verify this before opening an account.

Log into your account, go to Settings, and submit a data access request through the Account Portal. We will compile your data into a structured file and send it to your registered email address within seven working days of receiving your request.

Yes. Submit a deletion request via the Account Portal or by email. We process deletions after verifying your identity and once any legally required retention window has passed. You will receive written confirmation when the deletion is complete.

We notify you before any material change takes effect — by email to your registered address and via an in-platform notice. Continuing to use the platform after the effective date means you have accepted the revised terms as they stand.

Transaction references are stored for account history and legal compliance purposes. We do not store your UPI handle credentials or Paytm wallet PIN on our servers — payment authentication happens through the respective payment provider's own secure environment.

Contact us via live chat or email with your account reference and the specific policy or decision you are disputing. We will issue a written response within 24 hours and escalate unresolved matters to our internal compliance team for a final review.

We retain account data for the period required by applicable law after closure — typically between two and five years depending on the type of record. Once that window expires, we delete or anonymise the data and you can request written confirmation.

Explore Our Terms Before You Start

Reach Us About a Policy Matter

Switch On Every Layer of Account Protection

Data Encryption

Cookie Policy

Data Retention

Access Requests

Account Security

Correction & Deletion

Common Questions About Our Legal Terms

01 Which jurisdiction's law governs my account?

02 How do I request a copy of my personal data?

03 Can I ask for my data to be deleted?

04 What happens if the legal terms are updated?

05 Are my UPI and Paytm transaction records stored?

06 How do I raise a formal dispute about a policy decision?

07 How long does matkajinet keep account data after I close my account?

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