Reference

Explore How matkajinet Handles Your Privacy

This Privacy Policy sets out exactly what personal data we collect when you open an account with us, how we use it, and how long we keep it.

Data You ControlClear Retention RulesAccount Security PracticesYour Rights ExplainedContact Us Anytime

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Browse What This Policy Covers for You

matkajinet Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you access matkajinet from India, this policy applies to all data we collect through your account, your deposits via UPI, Paytm or PhonePe, and your browsing activity on our platform. We collect your name, email address, phone number, device identifiers, and transaction records tied to

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your payment method — whether that is UPI, Paytm or PhonePe. We use this data to process your account, verify transactions, and send you account-level communications you have opted into. We do not sell your personal data to third parties. Access to and use of this
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platform depends on local law and is available only where local law permits.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR PRIVACY TEAM

Open a Privacy Request Through These Channels

HOW WE PROTECT YOU

See How We Handle Your Account Data

We apply layered security across every part of your account — from the moment you enter your UPI details to the point your withdrawal is verified.

Data Encryption

All personal data stored on our servers is encrypted at rest using industry-standard protocols. Payment details entered via UPI, Paytm or PhonePe are never stored in plain text and are tokenised immediately on submission.

Cookie Use

We use functional cookies to keep you logged in and analytics cookies to understand how pages are used. You can manage cookie preferences from the settings panel in your account or through your browser controls.

Account Security

Two-factor authentication is available on your account and we recommend enabling it. Any suspicious login attempt from an unrecognised device triggers an automatic email alert to the address linked to your profile.

Data Retention

We keep your account data for as long as your account remains active and for a further period required by applicable law. Once that period passes, personal data is deleted or anonymised from our systems.

Who Can Access Your Data

Access to your personal data within our team is limited to staff who need it to operate your account or process your transactions. We do not share your data with advertisers or unaffiliated third parties.

Requesting Changes

You have the right to access, correct, or request deletion of your personal data at any time. Submit your request via live chat or email and we will process it within the timeframe set out in this policy.

Switch Through Common Privacy Questions Here

Below are the questions we hear most often about how we handle personal data on matkajinet. If your question is not covered here, reach out through live chat or email and our team will respond with a specific answer for your account.

We collect your name, email, phone number, date of birth, and the payment identifiers associated with UPI, Paytm or PhonePe transactions. Device data and session logs are also recorded for security and fraud prevention.

Transaction data is used solely to process your deposits and withdrawals, verify your identity, and maintain an accurate account record. It is not shared with advertisers and is not used for profiling unrelated to your account activity.

Yes. Submit a data access request via email or live chat and we will compile a copy of your personal data within 30 days. We may ask you to verify your identity before releasing any account information.

Send a deletion request through our live chat or privacy email. We will remove your data from active systems and anonymise any records we are required to retain by law. You will receive a written confirmation once the process is complete.

Account data is held for the duration your account is active plus any additional period required under applicable Indian regulations. After that period, data is deleted or anonymised and cannot be recovered.

We share data only with payment processors like UPI, Paytm and PhonePe to complete your transactions, and with service providers who operate under strict data-handling agreements with us. We do not sell your data to any third party.

Log into your account and navigate to the profile section to correct basic details. For identity documents or payment method records, contact our support team directly through live chat or email with the corrected details.

Explore How matkajinet Handles Your Privacy

Open a Privacy Request Through These Channels

See How We Handle Your Account Data

Data Encryption

Cookie Use

Account Security

Data Retention

Who Can Access Your Data

Requesting Changes

Switch Through Common Privacy Questions Here

01 What personal data does matkajinet collect when I open an account?

02 How do you use the data tied to my UPI or Paytm transactions?

03 Can I request a copy of all the data you hold on me?

04 How do I ask you to delete my personal data?

05 How long do you keep my account and transaction data?

06 Does matkajinet share my data with third parties?

07 How can I update incorrect personal details on my account?

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